Refund-Policy
At AEMAR Pakistan, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at:
📞+923242798843
Returns should only be sent after contacting our support team and receiving return instructions. Items sent back without prior request will not be accepted.
You can always contact us for any return questions at:
📞+923242798843
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
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Personal care products (including perfumes and fragrances once opened)
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Custom or special order items
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Gift cards
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Sale items / discounted items
If you have any questions about your item, please contact us before placing the order.
Exchanges
The fastest way to ensure you get the product you want is to request a return first.
Once the return is approved, you can place a new order for the desired item.
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 14 business days have passed since your return was approved, please contact us at: